Kumho Definitive Testing and Appraisal Program Launches Customer Satisfaction Compensation Policy

Kumho Tire will recall some of its Tianjin plant products from April 15, 2011. The reporter learned from Kumho Company today that Kumho formally announced the details of the inspection and recall implementation and specified the tire testing procedures.

Kumho fears that someone is taking the opportunity to fake

The “Tire Test Recall Implementation Regulations” was posted on the official website of Kumho Tire. The reporter noticed that Kumho was worried that consumers would use the recall machine to falsify. Therefore, on the fifth page of the “Detailed Rules”, Kumho first made it clear that in order to prevent people from using the recall mechanism to make false leave, the DOT must be carefully checked.

Kumho also provided two points for the identification of fake tires: one is to check whether the rubber color of the DOT barcode is the same as the rubber color of the sidewall and bead; and the second is to check whether the edge of the DOT barcode is left after the fine cutting.

Tire inspection and identification procedures are clear

In the "Detailed Rules", Kumho made clear the specific procedures for tire testing and identification. Regarding the tire testing procedures and requirements, Kumho said that from the time the vehicle enters the store, the designated inspection site staff must inspect the equipment, and then strictly follow the prescribed procedures for tread inspection, sidewall inspection, rim inspection, and finally air pressure inspection.

For the measurement of tread depth as a compensation standard, the "Rules" also gives specific standards and requirements. According to the “Detailed Rules” requirements, the measurement method for the tread depth is based on the longitudinal groove closest to the centerline of the tread, and the first point of the tire wear is determined as point A, and then the three equal points B are determined along the circumference direction. And C, measure the pattern depth of A, B, C three points to take the arithmetic average.

Launch customer satisfaction compensation policy

At the same time, Kumho introduced a customer satisfaction claim policy. For tire bulging due to bad road conditions, in the absence of obvious injury, in accordance with the principle of customer satisfaction and guiding users to use the tires correctly, Kumho Company intends to Failure to implement special business compensation policy.

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How to identify recalled tires

According to the recall detection process, the owner can check the DOT code consisting of English letters and numbers at the upper end of the wheel hub to determine whether it belongs to the recall scope. Such as: DOTC09VYAL82910, "DOT" for the US Department of Transportation DOT certification, "C0" on behalf of Kumho Tianjin plant, "2910" represents the production week for the 29th week in 2010. If "DOT" is followed by "4T" or "FE", this indicates that the tire is from a factory in Nanjing or Changchun and is not within the scope of this recall.

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