At present, the car has entered the family on a large scale. By the end of 2003, the number of civilian cars in the country had reached more than 22 million. China's auto maintenance industry has more than 310,000 households. Car repair has become a hot issue closely related to people's lives. In order to meet the needs of the people for repairing automobiles, vehicle maintenance must be developed from quantitative to qualitative and provide people with high-quality maintenance services.
After years of development, China has initially established a nationwide vehicle maintenance network with a rational layout, and formed a market structure system with complete categories and reasonable division of labor, including vehicle overhaul, vehicle maintenance, minor vehicle repair, special vehicle repair, and special vehicle manufacturer maintenance. Satisfy the current maintenance needs of different types of vehicles, different models and different work items.
In the process of development, the Ministry of Transportation, which fulfills the functions of industry management, has successively formulated a series of rules, rules, and standards, mainly including the "Technical Regulations for the Administration of Vehicles in the Vehicle Industry", the "Administrative Regulations for the Maintenance of Road Transportation Vehicles," and the "Car Transportation Vehicles." Measures for the Administration of Integrated Performance Testing Stations, Administrative Regulations on Road Transportation, Measures for the Mediation of Quality Disputes in Vehicle Maintenance, Detailed Implementation Rules for Vehicle Maintenance Contracts, and Fixed Fee Charge Standards for Vehicle Maintenance, etc. "Standards for Evaluation", "Conditions for the Opening of Automobile Maintenance Industry", "Automobile Maintenance Process Specification" and a series of national standards and transportation industry standards. It provides the basis for the development of the automobile maintenance industry and the cultivation of the market, and provides legal protection for the legal administration and legal operation.
The quality of vehicle maintenance is not only an economic issue, but also directly related to traffic safety and the interests of the people. The Ministry of Communications has specifically formulated and issued quality management rules such as the "Quality Management Measures for Automobile Maintenance". The competent departments of communications throughout the country have implemented and supervised the enterprises to gradually establish and improve the quality inspection system for automobile maintenance and the quality assurance period system for automobile maintenance, and equipped with quality inspection personnel as required. , so that the quality of vehicle maintenance has a more reliable guarantee.
However, it must be noted that there are still some problems that need to be solved urgently in China's auto maintenance industry: In some localities, the quality of companies is not high, vicious competition, and disorderly order; market mechanisms and service systems are not yet perfect; some enterprises have not established their awareness of quality service; The status of the maintenance company's dirty and messy status has not yet been completely resolved; the supply channels for the accessories are confusing and the quality is uneven, which directly affects the quality of maintenance.
In order to meet the needs of the people for repairing automobiles, operators of car maintenance only rely on scientific and technological advancement and accelerate the pace of technological transformation and equipment renewal in order to open up the market and capture the market. First of all, we must continuously improve the quality of maintenance personnel. To attract more highly educated technicians to enter the auto repair industry. Through planned technical level training, the technical level of technicians will be improved from primary, intermediate, senior to technicians. Train employees to track and master modern technology, new structures, new materials, and new processes in a timely manner.
Second, we must further strengthen the quality management of vehicle maintenance. Constantly improve the company's internal quality assurance system, strengthen the basic work of quality management, and strictly train, inspect, train, and review the vehicle maintenance quality inspectors. The rate of return within the warranty period and the passing rate of on-site inspections are used as quality control indicators. At the same time, it is necessary to further implement the "Automobile Quality Inspection and Evaluation Standards" to monitor the whole process of repairs.
At the same time, it is necessary to build and make extensive use of information systems to provide timely service to vehicle owners. At present, some localities and enterprises have developed some software and established different types and uses of industry information systems. In the future, on the basis of further improvement, a large number of maintenance companies, inspection stations, and accessories supply and sales units will be incorporated into the network, and vehicle maintenance and related technical and economic information will be widely collected and processed to form an information network covering the entire industry, and to realize management and maintenance. The rapid, accurate and reliable transmission of horizontal information and data between manufacturers, inspection stations, and spare parts suppliers, regularly publishing information for owners, industry, and all sectors of the society, and providing services such as maintenance manufacturers, consulting prices, purchase of spare parts, and technical data at any time .